Today, all kinds of organizations, from call centers to mail order companies to financial services providers to the legal profession, use call recording solutions to fulfill a broad range of objectives including quality assurance, internal audit, training, supervision and security issues.
Recall ISDN is a cost effective plug & play solution designed to record all calls made via ISDN trunks (Basic or Primary rate interface). Recordings are standard Windows audio files stored on a Server PC (from 16 to 256 hours of recordings per Gb of storage space depending on recording quality and compression rates)
Call Recording
- Permanent recording of all calls made over ISDN lines
- Installation of the unit is quick and simple
- Recall ISDN for the basic rate interface may be easily upgraded to four or eight channels. It may also be combined with the primary rate model (Recall E1) allowing management of all recordings from the same database
Management of the recordings
Recordings are stored in wav or mp3 format in the server PC and managed by specifically designed application software.
Call recordings may be searched for by date and time
Call recordings may be searched for by extension*, called number and caller’s number (from prefixes to complete numbers)
Call recordings may be searched for by call type (inbound, outbound) and duration
Recorded calls may be sent by e-mail * Depending on the type of Telephone System.
Each Recall system is made up of:
- Recording unit, 19” rack or wall mount unit connected to the ISDN T0/E1 line(s) and to the Server PC via LAN or a USB connector (according to model).
- Client - Server based software for setup of the recording units and management of recorded calls composed of :
- Recall Server, software application for the configuration of the hardware unit and management of the SQL database (includes Microsoft MSDE SQL Server)
- Recording Manager, (Client PCs) user interface to search for and listen to recordings, create reports and manage back-ups on DVD or other storage types
Requirements
ISDN line with RJ45 or coaxial connector
Server PC running Windows XP Pro or
Windows 2003 Server, Recommended 1Gb RAM,
80Gb Hard Disk
